My water bill is high – what do I do?
Water billing inquiries are handled by the Village Finance Department call (847) 918-2007.

The most common causes of high bills are leaky toilets, humidifiers, and water softeners. Most water meters have leak detectors on the face of the meter. If all your water is shut off sink, bathtub, washing machine, sprinkler, etc and the leak detector is still spinning, you have a leak. Reading your meter at night and in the morning for a few days to see if any anomalies show up can be helpful.

To check your toilet to see if it is leaking remove the tank cover and see if the water is overflowing into the fill tube after the toilet has finished filling; adjusting the float can solve this. It also may be the seal at the bottom of the tank. If you run your finger under the seal and it comes out black, the seal is deteriorating and needs to be replaced. Sometimes the handle mechanism gets hung up and keeps the handle down until you jiggle it. Dye tablets are available at the Village Hall and 600 North Avenue for testing toilets.

Our water technicians are available to assist our residents. If you would like to schedule an appointment, please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday. There is no charge for this service. If would like to have your meter tested the Village will send it out for testing. If the meter is reading properly your water account will be charged an additional $50 for a regular household meter; no charges will be applied to your account if the meter is found to be faulty.

Show All Answers

1. My water bill is high – what do I do?
2. What streets does the Village maintain?
3. Is a permit required for the disconnection of water and sanitary service lines?
4. Noisy water meter - what do I do?
5. What is the hardness of our water?
6. Low water pressure - what do I do?
7. What do I do about a sewer smell in my drains?
8. My drain backs up when I use a large amount of water, what should I do?
9. I have a blockage in my sewer service under the street, will the Village repair it?
10. How should I select my plumber/underground contractor?
11. How can I get my street/sidewalk or curb repaired?
12. Who is responsible for maintaining my driveway apron?
13. How can I get sign changes or additional signs?
14. How often will my street get swept?
15. The Village plow hit my mailbox, will the Village fix it?
16. What are the proper mailbox dimensions according to Village and US Post Office specifications?
17. There are flags in my yard, what should I do with them?
18. J.U.L.I.E. locates - should I mark my yard to indicate where I need locates?
19. Streetlight Outages – Whom do I call?
20. Who picks up household garbage and landscape waste?
21. SWALCO - Where and when are drop off events?
22. What do I do with left over latex paint?
23. Performance bond - what is it?
24. Performance bond - who pays?
25. Is the performance bond an additional fee?
26. Performance bond - Is it an additional fee?
27. Performance bond – when is it returned?
28. Do I need a permit from Engineering for repair of an individual building service break on my property?
29. Which public utility service lines need to be disconnected before demolition of an existing structure?
30. When do the public utility service lines need to be disconnected?
31. Are there fees related to the ROW permit, and if so, how much would a permit cost?
32. Where are the service lines disconnected at?
33. Who notifies the Village that the work is being done once the permit has been issued?
34. What phone number should be called to schedule the inspections?
35. What happens after the service disconnection work is completed?
36. Who do I contact for information on the demolition permit?
37. I just moved in and want to re-landscape my parkway. The landscaper is telling me this is village responsibility?
38. Does the village have maps that show elevation?
39. What are village requirements for the driveway apron?
40. Do I need a permit from engineering to install a drain tile?
41. What is required of me to install a new water tap?
42. I’ve scheduled a water tap between 1” – 2” (i.e. abandonment of service), what does the village supply?
43. Driveway apron replacement - can the village help with the costs?
44. Why do I need to have my water disconnected when constructing an addition?
45. How much depth of trench does the village require before shoring? (Water and sewer disconnect)
46. How do I find bid documents and plans?